FAQs

Frequently Asked Questions

Frequently Asked Questions

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  • General Questions
  • Trading
  • Depositing Funds
  • Withdrawing Funds
  • Account

BitxmintPro is a trading platform that makes it easy for you to start your journey as a trader. You can start practicing on a demo account, and then continue trading with real funds. Our graphical tools and convenient technical analysis indicators help you make trading decisions.

Your success depends on your skills and patience, your chosen trading strategy, and the amount you are able to invest. We recommend watching our training videos first, so you can make more informed transactions. Beginning traders can try out their skills and practice on the practice account.

The best trading time depends on your trading strategy and a few other factors. We recommend that you pay attention to the market schedules, since the overlap of the American and European trading sessions makes prices more dynamic in currency pairs such as EUR/USD. You should also follow market news that might affect the movement of your chosen asset. It's better not to trade when prices are highly dynamic for inexperienced traders who don't follow the news and don't understand why the price is fluctuating.

To put it simply, volatility is how much a price changes. With low volatility, changes are insignificant on the chart and the asset might expire at the same level where you opened a position. But when the chart shows high volatility, the asset's level fluctuates quickly. It's better not to trade when prices are highly volatile for inexperienced traders who don't understand why the price is fluctuating.

Over-the-counter (OTC) is a trading method that is available when the markets are closed. When trading OTC assets, you get quotes that are generated automatically on the broker's server in a way that maintains equilibrium between buyers and sellers.

The chart shows two lines marking points in time. The purchase time is the white dotted line. After this time, you can't buy an option for the selected expiration time. The expiration time is shown by the solid red line. When the transaction crosses this line, it closes automatically and you take either a profit or a loss for the result. You can choose any available expiration time. There is usually a range available from one-and-a-half seconds up to one month.

We don't restrict the number of options you can buy for an expiration or an asset. The only limitation is in the margin: if traders have already invested a large amount in the chart direction you have selected, the amount you invest is limited by this margin. Most likely, you will never see this happen, since the number of buyers and sellers is almost always the same. If you are working in an account with real funds, you can view the investment limit for each of the options on the chart. Click on the box where you enter the amount.

We want trading to be available to everyone, so the minimum transaction amount on our platform is $1 or €1, depending on the selected account currency. The minimum deposit amount is $10 or €10.

As soon as you buy a Put or Call option, three numbers appear on the chart:
The total investment is the amount you have spent to buy all the options on this chart.
The expected profit is the possible result of the transaction if the chart point at the expiration line ends up at the same place where it is now.
The profit after sale is the result of the transaction if you prematurely sell all the options on the chart right now.

If you perform usual operations on the platform for 30 days and there is some amount of money remaining on your account, we add a 20% commission for servicing the active account, but not more than the total of your trading balance. For example, if there's 0.4 USD/EUR on your account, not more than 0.4 EUR/USD can be charged.

We want to maximize profit on every penny you put in , so the minimum deposit amount is $3000, depending on the account currency. You can open transactions on the platform starting at just $1 or €1.

We do not charge any fees or commissions for deposits and withdrawals using a bank card (Visa, MasterCard, or Maestro), WebMoney, Skrill, Moneybookers, Neteller, or other financial services. A commission is charged only for withdrawals via wire transfer to your bank account, because the bank takes a commission from us for sending the transfer.

The CVV/CVC (Card Verification Code) is a three-digit code to authenticate your credit card for internet purchases and other kinds of operations. This code can be found on the reverse side of the card. It is the last 3 numbers shown next to your signature, and it is normally separated from the card number. But remember we DO NOT ask for credit card details.

To withdraw your money, go to Withdraw Funds. You will see a list of large icons representing available methods of withdrawal. Choose a method, enter the amount and other information, and click "Withdraw Funds". Your request will be handled within 3 days.

We aim to process all withdrawal requests within 3 business days. Please keep in mind that the payment service provider may require more time to complete the process depending on the payment method.

We have no restrictions as to the minimum withdrawal amount — starting from $2, you can withdraw your funds. The maximum allowable withdrawal amount is $1,000,000.

You can withdraw up to $1,000,000 per day. The number of withdrawal requests is unlimited. The withdrawal request must not exceed the amount available on your account.

We require you to use only real personal data. If your account has already been verified, you can't change your last name, first name, or other existing information. If you haven't verified your account yet or you haven't finished the verification process, please understand that we need your personal data in order to provide fast withdrawals and ensure the security of your funds.

Your email address is required for signing in to the platform, but you can change it in your profile at any time. To do this, click the profile icon in the upper-right corner and go to the Personal Data section. On the page that opens, go to the Settings tab.

We require you to use only real personal data. If your account has already been verified, you can't change your home address or other information. If you haven't verified your account yet or you haven't finished the verification process, please understand that we need your personal data in order to provide fast withdrawals and ensure the security of your funds.

When you sign in to the site or app, you can click the "Forgot your password?" link and enter the email address you used for registration. You will get an email message with a link for setting a new password.

BitxmintPro is a trading platform that makes it easy for you to start your journey as a trader. You can start practicing on a demo account, and then continue trading with real funds. Our graphical tools and convenient technical analysis indicators help you make trading decisions.

Your success depends on your skills and patience, your chosen trading strategy, and the amount you are able to invest. We recommend watching our training videos first, so you can make more informed transactions. Beginning traders can try out their skills and practice on the practice account.

The best trading time depends on your trading strategy and a few other factors. We recommend that you pay attention to the market schedules, since the overlap of the American and European trading sessions makes prices more dynamic in currency pairs such as EUR/USD. You should also follow market news that might affect the movement of your chosen asset. It's better not to trade when prices are highly dynamic for inexperienced traders who don't follow the news and don't understand why the price is fluctuating.

To put it simply, volatility is how much a price changes. With low volatility, changes are insignificant on the chart and the asset might expire at the same level where you opened a position. But when the chart shows high volatility, the asset's level fluctuates quickly. It's better not to trade when prices are highly volatile for inexperienced traders who don't understand why the price is fluctuating.

Over-the-counter (OTC) is a trading method that is available when the markets are closed. When trading OTC assets, you get quotes that are generated automatically on the broker's server in a way that maintains equilibrium between buyers and sellers.

The chart shows two lines marking points in time. The purchase time is the white dotted line. After this time, you can't buy an option for the selected expiration time. The expiration time is shown by the solid red line. When the transaction crosses this line, it closes automatically and you take either a profit or a loss for the result. You can choose any available expiration time. There is usually a range available from one-and-a-half seconds up to one month.

We don't restrict the number of options you can buy for an expiration or an asset. The only limitation is in the margin: if traders have already invested a large amount in the chart direction you have selected, the amount you invest is limited by this margin. Most likely, you will never see this happen, since the number of buyers and sellers is almost always the same. If you are working in an account with real funds, you can view the investment limit for each of the options on the chart. Click on the box where you enter the amount.

We want trading to be available to everyone, so the minimum transaction amount on our platform is $1 or €1, depending on the selected account currency. The minimum deposit amount is $10 or €10.

As soon as you buy a Put or Call option, three numbers appear on the chart:
The total investment is the amount you have spent to buy all the options on this chart.
The expected profit is the possible result of the transaction if the chart point at the expiration line ends up at the same place where it is now.
The profit after sale is the result of the transaction if you prematurely sell all the options on the chart right now.

If you perform usual operations on the platform for 30 days and there is some amount of money remaining on your account, we add a 20% commission for servicing the active account, but not more than the total of your trading balance. For example, if there's 0.4 USD/EUR on your account, not more than 0.4 EUR/USD can be charged.

We want to maximize profit on every penny you put in , so the minimum deposit amount is $3000, depending on the account currency. You can open transactions on the platform starting at just $1 or €1.

We do not charge any fees or commissions for deposits and withdrawals using a bank card (Visa, MasterCard, or Maestro), WebMoney, Skrill, Moneybookers, Neteller, or other financial services. A commission is charged only for withdrawals via wire transfer to your bank account, because the bank takes a commission from us for sending the transfer.

The CVV/CVC (Card Verification Code) is a three-digit code to authenticate your credit card for internet purchases and other kinds of operations. This code can be found on the reverse side of the card. It is the last 3 numbers shown next to your signature, and it is normally separated from the card number. But remember we DO NOT ask for credit card details.

To withdraw your money, go to Withdraw Funds. You will see a list of large icons representing available methods of withdrawal. Choose a method, enter the amount and other information, and click "Withdraw Funds". Your request will be handled within 3 days.

We aim to process all withdrawal requests within 3 business days. Please keep in mind that the payment service provider may require more time to complete the process depending on the payment method.

We have no restrictions as to the minimum withdrawal amount — starting from $2, you can withdraw your funds. The maximum allowable withdrawal amount is $1,000,000.

You can withdraw up to $1,000,000 per day. The number of withdrawal requests is unlimited. The withdrawal request must not exceed the amount available on your account.

We require you to use only real personal data. If your account has already been verified, you can't change your last name, first name, or other existing information. If you haven't verified your account yet or you haven't finished the verification process, please understand that we need your personal data in order to provide fast withdrawals and ensure the security of your funds.

Your email address is required for signing in to the platform, but you can change it in your profile at any time. To do this, click the profile icon in the upper-right corner and go to the Personal Data section. On the page that opens, go to the Settings tab.

We require you to use only real personal data. If your account has already been verified, you can't change your home address or other information. If you haven't verified your account yet or you haven't finished the verification process, please understand that we need your personal data in order to provide fast withdrawals and ensure the security of your funds.

When you sign in to the site or app, you can click the "Forgot your password?" link and enter the email address you used for registration. You will get an email message with a link for setting a new password.

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